New Shop Vibe - Modern Marketplace

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Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, or using the New Shop Vibe website ("Website" or "Service"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, as well as any additional policies referenced herein. These Terms constitute a legally binding agreement between you and New Shop Vibe. If you do not agree to any part of these Terms, you must immediately discontinue use of the Website.

2. Eligibility

You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, to access and use this Website. By using the Website, you represent and warrant that you meet these eligibility requirements and have the legal capacity to enter into a binding agreement. If you are accessing the Website on behalf of an organization, you confirm that you are authorized to bind that entity to these Terms.

3. Account Responsibility

When creating an account, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You accept full responsibility for all activities that occur under your account, whether or not authorized by you. You must notify us immediately of any unauthorized use or suspected breach of your account.

4. Product Information

We make reasonable efforts to ensure that all product descriptions, pricing, images, and specifications are accurate and up-to-date. However, we do not guarantee that such information is error-free, complete, or current. Variations in color, size, and appearance may occur due to device display settings or manufacturing changes. We reserve the right to correct any inaccuracies at any time without prior notice.

5. Pricing & Errors

All prices displayed on the Website are subject to change without notice. In the event of a pricing error, typographical mistake, or incorrect product information, we reserve the right to cancel or refuse any order placed for the affected item. If your payment has already been processed, a full refund will be issued promptly.

6. Order Acceptance

All orders placed through the Website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases involving suspected fraud, unauthorized transactions, product unavailability, or errors in pricing or product details.

7. Payment Terms

Payment must be made in full at the time of purchase using accepted payment methods, unless Cash on Delivery (COD) is offered and selected. By submitting payment information, you represent and warrant that you are authorized to use the selected payment method. All transactions are subject to verification and approval.

8. Shipping Policy

Shipping and delivery times are estimates only and are not guaranteed. Delivery may be delayed due to factors beyond our control, including but not limited to weather conditions, carrier delays, or logistical issues. We are not responsible for delays once the product has been dispatched.

9. Risk of Loss

All purchases are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. You are responsible for filing any claims with the shipping carrier for lost or damaged items.

10. Returns & Refunds

Returns and refunds are governed by our separate Return Policy. To be eligible for a return, items must be unused, in original condition, and returned within the specified timeframe. Refunds will be processed after inspection and approval. Certain items may be non-refundable or subject to restocking fees.

11. Intellectual Property

All content on the Website, including but not limited to text, images, graphics, logos, and software, is the property of New Shop Vibe or its licensors and is protected by United States copyright, trademark, and intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

12. Prohibited Use

You agree not to use the Website for any unlawful purpose or in any manner that may harm, disrupt, or interfere with the Website’s functionality or security. Prohibited activities include, but are not limited to, hacking, data mining, transmitting malware, or violating any applicable laws or regulations.

13. Third-Party Services

The Website may contain links to third-party websites or services that are not owned or controlled by New Shop Vibe. We are not responsible for the content, privacy policies, or practices of any third-party services. Your use of such services is at your own risk.

14. Disclaimer of Warranties

The Website and all products and services provided through it are offered on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of Liability

To the fullest extent permitted by applicable law, New Shop Vibe shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Website or purchase of products. Our total liability shall not exceed the amount paid by you for the specific product or service in question.

16. Indemnification

You agree to indemnify, defend, and hold harmless New Shop Vibe, its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, and expenses arising from your use of the Website, violation of these Terms, or infringement of any third-party rights.

17. Termination

We reserve the right to terminate or suspend your access to the Website at any time, without prior notice, for any reason, including but not limited to violation of these Terms. Upon termination, your right to use the Website will immediately cease.

18. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the State in which the company operates, without regard to conflict of law principles.

19. Dispute Resolution

Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You agree to waive any right to participate in class action lawsuits or class-wide arbitration.

20. Updates to Terms

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after such changes constitutes your acceptance of the revised Terms.

Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide when using our Website, including but not limited to your full name, email address, phone number, billing and shipping address, and payment details. This information is collected when you create an account, place an order, subscribe to communications, or contact customer support. We may also collect additional information necessary to verify your identity or process transactions securely.

2. Automatic Data Collection

When you access our Website, we automatically collect certain technical and usage data, including your Internet Protocol (IP) address, browser type, operating system, device identifiers, pages viewed, time spent on pages, referring URLs, and interaction patterns. This information is collected through cookies, web beacons, pixels, and similar tracking technologies to enhance user experience and improve website performance.

3. Use of Information

We use your personal information to operate, maintain, and improve our services. This includes processing and fulfilling orders, managing your account, communicating with you regarding transactions or inquiries, personalizing your experience, improving our Website functionality, detecting and preventing fraud, and complying with legal obligations.

4. Marketing Communications

With your consent, we may use your contact information to send promotional emails, newsletters, special offers, and marketing communications. You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link included in our emails or by contacting us directly. Please note that transactional and service-related communications are not subject to opt-out.

5. Cookies Policy

We use cookies and similar technologies to recognize your preferences, enhance your browsing experience, analyze traffic, and deliver relevant content and advertisements. You can control cookie settings through your browser; however, disabling cookies may affect certain features of the Website. By continuing to use our Website, you consent to our use of cookies.

6. Data Sharing

We do not sell your personal information. However, we may share your data with trusted third-party service providers, including payment processors, shipping partners, cloud service providers, and analytics platforms, strictly for business operations. These third parties are contractually obligated to safeguard your information and use it only for authorized purposes.

7. Data Security

We implement appropriate technical and organizational security measures, including encryption, secure socket layer (SSL) technology, firewalls, and access controls, to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Despite these measures, no system can be guaranteed 100% secure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and reporting obligations. When data is no longer required, we securely delete or anonymize it in accordance with applicable laws.

9. User Rights

Depending on your location, you may have rights to access, correct, update, or delete your personal information. You may also have the right to restrict or object to certain processing activities. To exercise your rights, you may contact us using the details provided below. We will respond in accordance with applicable data protection laws.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These include the right to know what personal data we collect, the right to request deletion, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights. Requests can be submitted via our contact information below.

11. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take immediate steps to delete it. Parents or guardians who believe their child has provided personal data should contact us promptly.

12. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before providing any personal information.

13. International Users

If you are accessing our Website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate. By using our Website, you consent to such transfers in accordance with this Privacy Policy.

14. Payment Security

All payment transactions are processed through secure, PCI-DSS compliant third-party payment gateways. We do not store your complete credit or debit card details on our servers. Payment information is encrypted during transmission to ensure maximum security.

15. Analytics

We use third-party analytics tools, such as Google Analytics or similar platforms, to monitor and analyze user behavior, traffic patterns, and website performance. These tools may use cookies and other tracking technologies to collect information about your interactions with our Website.

16. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked. Currently, our Website does not respond to DNT signals due to the lack of a consistent industry standard.

17. Email Communication

We may send you transactional emails related to your orders, account updates, security notifications, or customer service responses. These communications are necessary for the operation of our services and cannot be opted out of. Marketing emails, however, are optional and can be unsubscribed at any time.

18. Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically. Your continued use of the Website constitutes your acceptance of any updates.

19. Consent

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.

20. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: support@newshopvibe.com
Address: 2611 Cadotte Ave, Mackinac Island, MI 49757, USA
Phone: +1 906-847-5607

Returns & Refunds

1. Return Window

Customers may request a return within seven (7) calendar days from the date of delivery. Any return requests submitted after this period may be denied at our sole discretion. The return window begins from the date the product is marked as delivered by the shipping carrier.

2. Eligibility

To qualify for a return, items must be unused, unworn, unwashed, and in the same condition as received, including all original tags, packaging, accessories, and documentation. Items that show signs of use, damage, or alteration may not be eligible for return or refund.

3. Proof of Purchase

A valid proof of purchase, such as an order confirmation email, invoice, or receipt issued by New Shop Vibe, is required to process all returns, refunds, or exchanges. We reserve the right to refuse returns without proper documentation.

4. Non-Returnable Items

Certain items are not eligible for return or refund, including but not limited to personal care products, hygiene-related goods, perishable items, digital downloads, gift cards, and any items marked as "final sale." Products that have been opened, used, or tampered with may also be non-returnable.

5. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, you must notify us within forty-eight (48) hours of delivery. You may be required to provide photographic or video evidence. Upon verification, we will offer a replacement, repair, or full refund at no additional cost.

6. Return Process

To initiate a return, you must contact our customer support team with your order details. Once approved, you will receive return instructions, including the return shipping address and any required authorization number. Unauthorized returns may not be accepted.

7. Inspection of Returned Items

All returned items are subject to inspection upon receipt. We reserve the right to determine, at our sole discretion, whether the returned item meets the eligibility criteria. Items that fail inspection may be returned to the customer without refund.

8. Refund Approval

Once your return is received and approved after inspection, we will initiate the refund process. You will be notified of the approval or rejection of your refund via email. Approved refunds are typically processed within three (3) to five (5) business days.

9. Refund Method

Refunds will be issued to the original method of payment used at the time of purchase. In cases where the original payment method is unavailable, we may issue store credit or an alternative refund method at our discretion.

10. Shipping Charges

Original shipping and handling charges are non-refundable, except in cases where the return is due to our error, such as defective, damaged, or incorrect items delivered.

11. Return Shipping Costs

Customers are generally responsible for return shipping costs unless the return is due to a product defect, damage, or error on our part. We recommend using a trackable shipping method, as we are not responsible for lost or untraceable return shipments.

12. Late or Missing Returns

Returns requested or shipped after the specified return window may not be accepted. If approved under exceptional circumstances, additional fees or reduced refunds may apply.

13. Exchange Policy

We offer exchanges only for items that are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact our support team. Exchanges are subject to product availability.

14. Order Cancellation

Orders may be canceled prior to shipment. Once an order has been processed or shipped, it cannot be canceled and must go through the return process. Refunds for canceled orders will be processed using the original payment method.

15. Fraud Prevention

We reserve the right to refuse or deny any return or refund request that appears fraudulent, abusive, or inconsistent with our policies. Repeated or excessive returns may result in account restrictions or suspension.

16. Partial Refunds

Partial refunds may be issued in certain cases, including but not limited to items returned in a condition different from when received, missing components, or items returned outside the standard return window but approved at our discretion.

17. Processing Time

Refund processing times may vary depending on your financial institution or payment provider. While we initiate refunds promptly, it may take additional time for the funds to appear in your account.

18. Lost or Damaged Returns

We are not responsible for returns that are lost or damaged during transit. Customers are advised to use insured and trackable shipping services when returning items.

19. Customer Responsibility

Customers are responsible for securely packaging returned items to prevent damage during transit. Improper packaging that results in damage may lead to denial of the refund or a partial refund.

20. Contact Information

For any questions, return requests, or refund inquiries, please contact our customer support team:

Email: support@newshopvibe.com
Address: 2611 Cadotte Ave, Mackinac Island, MI 49757, USA
Phone: +1 906-847-5607

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Order Summary

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Terms & Conditions

1. Acceptance of Terms

2. Eligibility

3. Account Responsibility

4. Product Information

5. Pricing & Errors

6. Order Acceptance

7. Payment Terms

8. Shipping Policy

9. Risk of Loss

10. Returns & Refunds

11. Intellectual Property

12. Prohibited Use

13. Third-Party Services

14. Disclaimer of Warranties

15. Limitation of Liability

16. Indemnification

17. Termination

18. Governing Law

19. Dispute Resolution

20. Updates to Terms

Privacy Policy

1. Information We Collect

2. Automatic Data Collection

3. Use of Information

4. Marketing Communications

5. Cookies Policy

6. Data Sharing

7. Data Security

8. Data Retention

9. User Rights

10. California Privacy Rights (CCPA/CPRA)

11. Children’s Privacy

12. Third-Party Links

13. International Users

14. Payment Security

15. Analytics

16. Do Not Track Signals

17. Email Communication

18. Changes to Policy

19. Consent

20. Contact Information

Returns & Refunds

1. Return Window

2. Eligibility

3. Proof of Purchase

4. Non-Returnable Items

5. Damaged or Defective Items

6. Return Process

7. Inspection of Returned Items

8. Refund Approval

9. Refund Method

10. Shipping Charges

11. Return Shipping Costs

12. Late or Missing Returns

13. Exchange Policy

14. Order Cancellation

15. Fraud Prevention

16. Partial Refunds

17. Processing Time

18. Lost or Damaged Returns

19. Customer Responsibility

20. Contact Information

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